Information & Referral Specialist (Temporary Full-time) United Way

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Due to increased call volume during this pandemic, we are seeking four (4 ) Information & Referral Specialists to help meet the needs of the community. The Specialist is primarily responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance.

*Positions are grant-funded and end on August 31, 2021.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Receives English and/or other language incoming 2-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.

Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients.

Participates on select task forces and committees and performs other duties as assigned.

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Qualifications

Skills Required

Customer Service Advanced

Active Listening Advanced

Verbal Communication Advanced

Education Preferred

Bachelors or better in Social Work or related field.

Experience Required

Must have at least 1 year experience in a human services position; Demonstrated evidence of client interviewing and assessment experience; Effective verbal and written communication skills.